Last updated: August 2026
These Terms & Conditions ("Terms") govern your access to and use of the Let’s Go Ticket platform, websites, and services (collectively, the "Service") operated by Let’s Go Ticket. Please read them carefully. By using the Service you agree to be bound by these Terms.
By creating an account, purchasing a ticket, listing an event, or otherwise accessing the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy and Cookie Policy. If you do not agree, you must not use the Service. If you use the Service on behalf of an organization, you represent that you are authorized to accept these Terms on its behalf.
You must be at least 16 years old (or the minimum age for digital consent in your country) to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to provide accurate, up-to-date information and to notify us promptly of any unauthorized use of your account.
You provide your date of birth when you create your account and confirm that it is true and accurate. Some events are age-restricted (for example 18+). You may only buy tickets for an age-restricted event if you meet the stated minimum age, and it is your sole responsibility to ensure the age on your account is correct.
Providing a false date of birth or misrepresenting your age in order to obtain tickets for an age-restricted event is a breach of these Terms and is entirely at your own risk and liability. Tickets obtained this way may be cancelled or voided without refund, and the organizer or venue may refuse entry. Organizers and venues may also require valid photo ID at the door to verify age, and Let’s Go Ticket is not responsible for entry refused because you cannot prove you meet the event’s age requirement.
Let’s Go Ticket acts as an intermediary that enables event organizers to sell tickets to attendees. When you purchase a ticket, you enter into a contract with the relevant organizer for admission to their event; Let’s Go Ticket facilitates payment and delivers your ticket as a secure QR code. Prices, availability, and any applicable fees or taxes are displayed at checkout before you confirm. Tickets are personal and may not be resold for profit or used for unauthorized commercial promotion unless expressly permitted by the organizer.
Your ticket is delivered as a secure QR code, which may rotate periodically to prevent screenshots and duplication. You are responsible for keeping your ticket confidential — anyone presenting it may be admitted, and a ticket is only valid for a single admission. Admission, re-entry, and any age or ID checks are managed by the organizer and the venue, who may refuse entry to, or remove, anyone for reasons of conduct, safety, capacity, or the venue's rules. For age-restricted events you are responsible for bringing valid identification. To the extent permitted by law, we are not responsible for tickets that are lost, stolen, shared, or duplicated, or for entry refused because a ticket is invalid, void, or already used.
Where transfer or resale features are offered, you may transfer or resell a ticket only through those features and, where required, at or below face value. Tickets obtained or transferred in breach of these Terms — including through unauthorized resale, touting above permitted prices, fraud, or a reversed payment — may be cancelled or voided without refund. You must not use bots or automated means to buy tickets or to circumvent purchase limits or entry controls.
Payments are processed by our payment partner (Stripe) under their terms, and by completing a purchase you authorize the charge. If you believe a charge is wrong, please contact us or the organizer first so we can help. You agree not to initiate fraudulent or unwarranted chargebacks; where a payment is reversed without a valid basis, we may cancel the associated tickets and suspend accounts connected to payment fraud, without prejudice to your statutory rights.
Let’s Go Ticket may charge service fees to attendees and/or organizers, which are disclosed before a transaction is completed. Payment processing is handled by our payment partner (Stripe), and organizer payouts are subject to the applicable payout schedule and any chargebacks or reversals. Fees are non-refundable except where required by law.
Refund eligibility is primarily determined by each organizer's published refund policy, subject to your statutory rights as a consumer in the European Union. If an event is cancelled, materially rescheduled, or relocated by the organizer, you may be entitled to a refund of the ticket price. Please note that under EU consumer law the standard 14-day withdrawal right generally does not apply to tickets for leisure and cultural events tied to a specific date.
To request a refund, contact the organizer or open your order from your Let’s Go Ticket account. Approved refunds are returned to the original payment method; service fees may be non-refundable where permitted. Let’s Go Ticket facilitates refunds on behalf of organizers but is not the merchant of record for the underlying event.
You may earn loyalty points on confirmed ticket orders (typically one point per €1 spent) and redeem them for gifts, vouchers, account credit, or fee waivers as shown in the rewards area. Your membership tier is based on your lifetime points earned. Points and tiers have no cash value, are personal to your account and non-transferable, and cannot be sold or exchanged for cash. We may set, vary, or discontinue point values, tiers, perks, catalog items, and redemption rules, and points may expire or be adjusted where a related order is refunded, cancelled, or reversed. Points and rewards are forfeited if your account is closed or found to be in breach of these Terms.
Account credit (for example, a refund issued as store credit or a reward) is applied automatically toward eligible orders at checkout. Credit has no cash value, is non-transferable, cannot be withdrawn as cash, and may be subject to expiry. We may reverse credit issued in error or obtained through abuse.
We may offer a referral program with a personal invite link. Referral rewards (such as account credit or a fee-free order) are earned only when a genuinely new user completes a qualifying first purchase. Self-referrals, duplicate or fake accounts, and any fraudulent or abusive use void the rewards and may lead to account suspension. We may change or end the program at any time.
From time to time we run promotions such as a fee-free first order, welcome offers, or re-engagement offers. Unless stated otherwise, offers are limited to one per person/account, are non-transferable, have no cash value, cannot be combined, and may be varied or withdrawn. We may reclaim or cancel any benefit obtained in breach of an offer's terms or through abuse.
Where a group split payment is offered, the person who starts the split places the order and is the ticket holder; invited friends are asked to pay their share through a shared link. Anyone with the link can pay a share, so it is your responsibility to share it only with people you intend. If the order is not fully funded before its expiry, or the split is cancelled, any shares already paid are refunded to the original payment method and no tickets are issued. Once fully funded, tickets are issued to the initiator, who is responsible for distributing them.
Ticket protection is an optional paid add-on selected at checkout. Where purchased, it provides the refund benefit described at the time of purchase if you are unable to attend, subject to its conditions. The protection fee itself is non-refundable.
Organizers are solely responsible for their events, including accurate event descriptions, pricing, licensing, health and safety, and compliance with all applicable laws. Organizers must honor valid tickets, handle attendee data lawfully, and process refunds in accordance with their stated policies and applicable consumer-protection law. Organizers grant Let’s Go Ticket the rights necessary to display event listings and process ticket sales on their behalf.
By using the Service, organizers acknowledge and agree that Let’s Go Ticket is the controller of attendees' contact data and that, to protect attendees, organizers are not provided with attendees' email addresses, phone numbers, or other contact details. Organizers receive only aggregate audience insights and an attendee's name where that attendee has chosen to be publicly visible. Organizers must not attempt to obtain, scrape, combine, or otherwise derive attendee contact details through the Service.
Where organizer marketing is offered, campaigns are composed by the organizer and sent by Let’s Go Ticket on the organizer's behalf, from our systems and under our branding, only to recipients who have consented to marketing and have not unsubscribed. Organizers do not receive the recipient list. Reaching an organizer's own opted-in attendees is charged at the applicable rate; extending a campaign to a wider platform audience is offered as a Let’s Go Ticket recommendation and is charged at a higher rate, both as disclosed before purchase. Campaign content must be lawful, accurate, and not misleading, and we may refuse or stop any campaign that breaches these Terms or applicable law.
If you post content through the Service — for example photos to an event's photo wall — you keep ownership of it but grant Let’s Go Ticket and the relevant organizer a non-exclusive, worldwide, royalty-free licence to host, display and share that content within the Service. You confirm you have the rights to the content and that it is not unlawful, infringing, offensive, or a breach of anyone's privacy. We may moderate, hide, or remove content at our discretion.
We process your personal data in line with our Privacy Policy. When you buy a ticket, the information needed to deliver your order (such as your name and email) is shared with the event's organizer, who acts as the controller of that data for the purposes of their event. We only send you marketing where you have consented, and you can unsubscribe at any time.
The Service, including its software, design, and the Let’s Go Ticket brand, is owned by us or our licensors and is protected by intellectual-property laws. We grant you a limited, personal, non-transferable licence to use the Service as intended. You must not copy, scrape, reverse-engineer, resell, or create derivative works from the Service or its content, except as permitted by law.
You agree not to misuse the Service, including by: circumventing entry controls or duplicating QR tickets; using bots or automated means to purchase tickets; committing fraud or laundering funds; infringing intellectual-property rights; uploading unlawful, harmful, or misleading content; or attempting to gain unauthorized access to our systems or another user's account. We may suspend or terminate accounts that violate these Terms.
The Service is provided "as is" and "as available". We may add, change, suspend, or discontinue features, and we do not guarantee that the Service will be uninterrupted, secure, or error-free. We will try to give reasonable notice of significant changes where practical.
To the fullest extent permitted by law, Let’s Go Ticket is not liable for the conduct of organizers or attendees, for events that are cancelled or fail to meet expectations, or for indirect, incidental, or consequential losses. Where we are found liable in connection with a ticket purchase, our liability is limited, so far as the law allows, to the amount you paid for the affected ticket or transaction. Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law — including liability for death or personal injury caused by negligence, for fraud, or your mandatory consumer rights.
To the extent permitted by law, you agree to be responsible for, and to reimburse us for, losses and costs we reasonably incur as a result of your breach of these Terms, your misuse of the Service, or content you post. This does not affect your statutory rights as a consumer.
We are not responsible for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, epidemics or pandemics, war or civil unrest, government action, strikes, or utility, hosting, or network failures.
These Terms are governed by the laws of the Republic of Cyprus and the applicable laws of the European Union. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Cyprus, without prejudice to any mandatory consumer-protection rights you may have in your country of residence. As a consumer in the EU, you may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
If any provision of these Terms is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver of it. We may assign or transfer these Terms (for example on a merger or sale of business); you may not assign yours without our consent. These Terms, together with our referenced policies, are the entire agreement between you and us regarding the Service, and we may give you notices through the Service or by email.
We may update these Terms from time to time. Material changes will be communicated through the Service or by email. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree, you should stop using the Service.
Questions about these Terms can be sent to info@inveroi.com.