Please read these terms in full. They set out that you — not Let’s Go Ticket — are legally responsible for your events. Version 2026-08-16.3.
1. Who does what
Let’s Go Ticket provides ticketing technology and payment facilitation only. You (the “Organizer”) are the sole seller, promoter and operator of your events. We are not the organizer, host, or merchant of record for your events and are not a party to the contract between you and your attendees.
2. Your legal standing and authority
You confirm that you are at least 18 years old and that you are legally entitled to run your events and sell tickets for them. If you apply on behalf of a business, you confirm you are authorized to bind that business. You are responsible for determining and maintaining your own legal status — including any company registration, VAT/tax registration, licences and permits. Operating without a registered company does not transfer any of your obligations or liabilities to us.
3. Compliance with the law
You must comply with all applicable laws and regulations, including licensing, health & safety, fire and capacity limits, age restrictions, alcohol and public-entertainment rules, consumer-protection and tax laws. You are solely responsible for collecting and remitting any taxes due on your sales. You must not use the platform for any unlawful, fraudulent, or misrepresented event, or for money laundering or the sale of prohibited goods or services.
4. Your responsibility for your events
You are solely responsible for delivering your events as advertised; for the accuracy of all listings, prices and descriptions; for attendee safety and conduct at the venue; and for handling attendee questions, complaints, cancellations, refunds and disputes. If you cancel or materially change an event, you are responsible for refunds to attendees.
5. Fees, commission and other charges
A buyer booking fee is added to the ticket price and paid by the attendee. We also retain a platform commission on your face-value sales, which is deducted from your payouts. In addition, we may charge other fees for use of the platform — including recurring subscription or account fees (for example a fixed monthly platform fee), and listing, feature, service, or payment-processing fees. The fees, commission and charges that apply to you are shown in your account and may differ by account or by event. Payouts are made to the details you provide, net of all fees, commission, charges, refunds and chargebacks. You are responsible for the accuracy of your payout details, and you authorise us to deduct amounts you owe us from your payouts or to invoice you for them.
6. Payments, verification and anti-money-laundering
Card and online payments are processed by third-party payment providers (such as Stripe) under their own terms and the applicable card-network rules, which you must comply with. Before we enable sales or payouts we may require identity and business verification (KYC) and supporting documents. You confirm you are not a sanctioned or otherwise prohibited party and will comply with anti-money-laundering law. We may delay, pause or refuse sales or payouts where verification is incomplete or where we reasonably suspect fraud, illegality or risk.
7. Payouts, holds and reserves
Payouts are made on the schedule and above the thresholds shown in your account, net of fees, commission, charges, refunds and chargebacks. We may apply holding periods, require a reserve, or withhold, offset or reverse payouts where we reasonably anticipate refunds, chargebacks, disputes, fraud, or amounts you owe us. You remain liable for any negative balance on your account and agree we may recover it from future payouts or directly from you.
8. Refunds, cancellations and rescheduling
You set your refund policy within our rules and applicable consumer law, and you fund all refunds. If you cancel, materially change or reschedule an event, you are responsible for refunding affected attendees at least the face value of their tickets. Where you fail to do so or the law requires it, we may refund attendees on your behalf and recover the amount (plus any related costs) from you or by withholding or reversing your payouts.
9. Chargebacks and fraud
You are responsible for chargebacks, disputed payments and fraud relating to your events. We may withhold, offset or reverse payouts to cover refunds, chargebacks, fines or amounts you owe us, and may require reserves where risk warrants it.
10. Taxes, invoicing and reporting
You are responsible for determining, collecting and remitting all taxes due on your sales (including VAT where applicable), for income tax on your earnings, and for issuing any invoices or receipts required by law to your attendees. You agree to provide the tax and identity information we reasonably request, and you acknowledge that we may be legally required to collect and report information about you and your sales to tax authorities, including under EU platform-reporting rules such as DAC7.
11. Prohibited events and content
You must not list, promote or sell tickets for events that are unlawful, fraudulent, misleading, infringing, hateful, discriminatory or unsafe, or that involve prohibited or restricted goods or services (for example weapons, illegal drugs, counterfeit goods, or unlicensed gambling). You must not resell or scalp tickets above any permitted price, circumvent our resale or transfer controls, or manipulate demand. We may edit, delist or remove any event or content at our discretion.
12. Intellectual property and licence
You grant us a non-exclusive, worldwide, royalty-free licence to host, display, reproduce and promote your event content — including event names, logos, images and descriptions — to operate, market and improve the platform and your events (including on our site, apps, emails and social channels). You warrant that you hold all rights needed to grant this licence and that the content does not infringe anyone’s rights. We and our licensors retain all rights in the platform, software and our brand; you receive only a limited, revocable right to use them as intended, and must not copy, scrape, reverse-engineer or resell access to them.
13. Data protection
You act as the controller of attendee personal data you receive through the platform and must handle it in line with the GDPR and applicable privacy law, using it only for delivering your own events. You must not sell or misuse attendee data.
14. Account security and staff
You are responsible for keeping your login credentials secure, for any team, manager or scanner accounts you create, and for all activity that takes place under your account. Notify us promptly of any suspected unauthorised access.
15. Insurance
You are responsible for arranging and maintaining adequate insurance for your events, including public liability cover where appropriate. We do not insure your events or attendees.
16. Warranties and availability
The platform is provided “as is” and “as available”. We do not guarantee any level of ticket sales, revenue or attendance, or that the service will be uninterrupted, secure or error-free, and to the maximum extent permitted by law we disclaim implied warranties of merchantability and fitness for a particular purpose. We may add, change, suspend or withdraw features at any time.
17. Indemnity
You agree to indemnify and hold harmless Let’s Go Ticket, its operators and staff from and against any claims, losses, fines, penalties, liabilities and costs (including reasonable legal fees) arising out of your events, your listings, your breach of these terms, your infringement of any third-party rights, or your failure to hold the required legal status, registrations, licences or permits — including any consequences of operating without a registered company or otherwise unlawfully.
18. Limitation of liability
To the maximum extent permitted by law, we are not liable for your events or for indirect or consequential loss, and our total liability to you is limited to the fees and commission we actually retained on the affected transactions. Nothing limits liability that cannot be limited by law.
19. Force majeure
Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including natural disasters, epidemics or pandemics, war or civil unrest, government action, strikes, or utility, hosting or network failures.
20. Confidentiality
Each party will keep the other’s non-public information confidential and use it only for the purposes of this agreement, except where disclosure is required by law.
21. Use of data and feedback
We may use aggregated and anonymised data derived from platform activity to operate, secure, benchmark and improve our services. If you give us feedback or suggestions, we may use them without restriction or any obligation to you.
22. Suspension and termination
We may review, suspend, delist or terminate your account or any event at our discretion — including where we reasonably suspect illegality, fraud, risk to attendees, chargeback abuse, or breach of these terms — and may report unlawful activity to the authorities. On termination you remain responsible for your live and past events and for any amounts owed.
23. Changes to fees and to these terms
We may change our fees, commission and other charges, introduce new charges (including recurring or subscription charges such as a fixed monthly platform fee), and amend these terms, at any time. We will give you reasonable advance notice of material changes — by email and/or through your account dashboard — stating the date they take effect. Changes apply to sales, renewals and billing periods on or after that effective date and are not applied retroactively to tickets already sold. If you do not agree to a change, your remedy is to stop selling and close your account before the change takes effect; continuing to list events, sell tickets or otherwise use the platform on or after the effective date constitutes your acceptance of the change. Where we consider it appropriate, we may require you to actively re-accept or re-sign the updated terms and may pause your account until you do.
24. Assignment
We may assign, novate or transfer this agreement or our rights and obligations under it (for example on a merger, reorganisation or sale of business). You may not assign or transfer your rights or obligations without our prior written consent.
25. General
Legal notices are given through the email address or dashboard on your account. If any provision is found unenforceable, the remaining provisions stay in force. Our failure to enforce a provision is not a waiver of it. These terms, together with our referenced policies, are the entire agreement between us regarding the platform. Provisions that by their nature should survive termination — including outstanding fees, indemnity, limitation of liability, intellectual property and confidentiality — survive. The parties are independent contractors; nothing here creates a partnership, agency or employment relationship. The English version of these terms prevails.
26. Governing law and disputes
These terms are governed by the laws of the Republic of Cyprus, and the courts of Cyprus have exclusive jurisdiction, without prejudice to any mandatory consumer-protection rights. The parties will first try, in good faith, to resolve any dispute informally before starting proceedings.